onlinesabong Privacy Policy

1Introduction

This Privacy Policy applies to all registered players and visitors to the onlinesabong platform at onlinesabong.onl. It describes our practices in relation to the collection, use, storage, and disclosure of personal information in connection with your use of our service.

By creating an account on onlinesabong or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should not create an account or continue using the platform.

This Policy should be read alongside our Terms and Conditions, which govern the overall relationship between you and onlinesabong.

2Information We Collect

We collect personal information in the following ways:

Information you provide directly:

• Registration details — including your full name, date of birth, email address, and mobile number.
• Identity verification documents — such as a government-issued ID — submitted during the KYC (Know Your Customer) verification process.
• Payment information — including Philippine bank account details or local e-wallet identifiers used for deposits and withdrawals. Full payment credentials are processed by the relevant payment provider and are not stored on our servers.
• Communications — messages and queries submitted to our support team.

Information collected automatically:

• Device and technical data — including your IP address, browser type, operating system, and device identifiers.
• Usage data — including pages visited, games played, session duration, bet history, and transaction records within the platform.
• Cookie data — see Section 6 for full details.

3How We Use Your Information

onlinesabong uses the personal information we hold for the following purposes:

• Account management: To create and maintain your account, verify your identity, process logins, and manage your account settings and preferences.
• Transaction processing: To handle PHP deposits and withdrawals through supported Philippine banking and e-wallet channels, and to maintain accurate records of your transaction history.
• Security and fraud prevention: To monitor account activity for signs of unauthorised access, identity fraud, money laundering, or other prohibited conduct as described in our Terms and Conditions.
• Legal and compliance obligations: To meet requirements under applicable Philippine law, including identity verification and the retention of transaction records.
• Platform improvements: To analyse usage patterns and improve the performance, design, and features of the onlinesabong platform.
• Responsible gaming: To monitor gaming patterns and support the responsible gaming tools available to registered players, including session limit reminders and self-exclusion requests.
• Customer support: To respond to your queries, complaints, or requests submitted through our support channels.

4Sharing of Personal Data

onlinesabong does not sell, rent, or trade your personal information with third parties for their own marketing purposes. We may share your data in the following limited circumstances:

• Payment providers: Your payment details are shared with Philippine banking partners and e-wallet processors (such as relevant bank systems) only to the extent necessary to complete your deposit or withdrawal transaction in PHP.
• Identity verification services: During the KYC process, identity documents may be shared with a third-party verification service engaged to confirm the authenticity of submitted documents.
• Legal authorities: We may disclose personal data to law enforcement, regulatory bodies, or government agencies in the Philippines where required to do so by applicable law or a valid legal order.
• Platform service providers: We work with technology and infrastructure partners who help operate the platform. These parties are bound by confidentiality obligations and may only process your data on our instruction.

In all cases where data is shared with a third party, we ensure that appropriate safeguards are in place to protect your information.

5Data Security

onlinesabong implements technical and organisational measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• OTP (one-time password) verification for account login and sensitive account actions.
• Restricted internal access to personal data, limited to staff who require it to perform their role.
• Regular review of our security practices and systems.

While we take these precautions seriously, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials — including your password and OTP codes — confidential. If you believe your account has been compromised, contact our support team immediately.

6Cookies and Tracking

onlinesabong uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit the site.

We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly — for example, to maintain your login session and remember your account preferences. These cannot be disabled without preventing normal use of the platform.
• Analytics cookies: Used to collect anonymised data about how players navigate the platform — which pages are visited most frequently, how long sessions last, and where players encounter issues. This data helps us improve the platform experience.
• Security cookies: Used to detect and prevent fraudulent access attempts, duplicate account creation, and other prohibited activity.

Most browsers allow you to manage cookie settings through the browser's preferences menu. Disabling essential cookies will affect the functionality of the platform and may prevent you from logging in or placing bets.

7Data Retention

We retain your personal information for as long as your account is active, and for a period thereafter as required to meet legal, compliance, and dispute resolution obligations. Specifically:

• Account data and transaction records are retained for the period required under applicable Philippine law following account closure.
• Identity verification documents submitted for KYC are retained for the legally required period after account closure.
• Support communications are retained for a reasonable period to assist with follow-up queries and dispute resolution.
• Technical and usage data may be retained in anonymised form for analytics purposes after account closure.

When personal data is no longer required for any of the above purposes, it is securely deleted or anonymised in accordance with our internal data management procedures.

8Your Rights

As a registered user of onlinesabong, you have the following rights in relation to your personal data:

To exercise any of these rights, contact the onlinesabong support team through the platform's support channel. We will respond to your request within a reasonable timeframe. Note that some rights may be subject to limitations where we have a legal obligation to retain certain data — for example, transaction records required for compliance purposes.

9Minors and Age Restrictions

onlinesabong is strictly for players aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that an account was registered by a person under the minimum age, the account will be closed immediately and any associated data will be deleted, except where retention is required by law.

If you are the parent or guardian of a minor and believe they have registered on the platform, contact our support team immediately so we can take appropriate action.

For responsible gaming tools and resources, visit our Responsible Gaming page.

10Changes to This Policy

onlinesabong may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated Policy will be published on this page with a revised effective date.

For significant changes that materially affect how we handle your personal data, we will notify registered users through their registered contact details or via an in-platform notice. Your continued use of the platform after a Policy update constitutes acceptance of the revised terms.

We encourage you to review this page periodically to stay informed about how your data is being handled.

11Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please reach out to the onlinesabong support team through the contact details available on the platform.

For general platform questions, the FAQ page covers the most common topics. For account-specific enquiries, log in to your account and contact support directly through your account panel.